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Make Customers Love You

"Front-line employees create perceptions by which the entire company or organization is judged."

"We buy people first; then we buy their products and services. The most important people in every organization are the front-line people who interact with customers. Employees treat customers like they (the employees) are treated by management."

YOU WILL LEARN:

  • That customers are even more important than front-line people.
  • That every customer must be treated like the most important person you will ever meet.
  • That perception is reality, and that perceptions can be managed by attitudes and actions.
  • The four principles of customer service which every successful organization must follow.
  • The key "moments of truth" by which customers will judge your organization.
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For more information about this program: call Mike Jousan (480) 443-4683 or e-mail
 
Conquer Your Fear of Public Speaking
Be a Great Executive Speech MakerCommunicate Up to senior executives
Make Customers Love You! (customer service)
Communicate ConfidentlyHandle Media Appearances
Make presentations in English when it's not your first language
Communicating Effectively With the Japanese
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